
Code of Conduct
To provide a safe, secure and pleasant environment for all of our Guests, the following are strictly prohibited:
- Carrying or possession of any weapons.
- Committing any act defined by Federal, State, or Local ordinances as criminal activity.
- Any conduct that is disorderly, disruptive, or may endanger others. Such conduct includes fighting or threatening behavior, use of obscenities, gesturing, running, jogging, or the use of skateboards, roller blades, bicycles, scooters, radios, etc.
- Wearing apparel, accessories, displaying body art, or gesturing in a manner likely to provoke a disturbance or embroil others in conflict, or commonly affiliated with gangs.
- Failing to be fully clothed.
- Loitering, blocking entrances or exits, and walking in groups in a way that inconveniences others.
- Picketing, distributing literature, petitioning, or soliciting.
- Smoking is not permitted within the Theme Park.
- Engaging in unauthorized commercial activity including photography or recording other than for personal use.
- Metal detectors and X-ray machines are in use.
- All visitors must pass through metal detection and are subject to secondary screening.
- All bags, backpacks, purses, packages and personal items are subject to X-ray and/or additional inspection prior to entry.
- Illegal items will be confiscated by Law Enforcement.
- Failure to comply with all posted rules, signs, warnings and policies is prohibited and may result in expulsion from the premises.
- Line jumping and placeholding in line are prohibited.
- Proper attire, including shirts and shoes, must be worn at all times. Except as required for religious or medical reasons, visitors may not wear any covering that fully or partially obscures a person’s face. Costumes must adhere to the costume policy. Clothing, costumes or accessories that may represent someone as emergency personnel, create a false impression of employment by Universal or be inappropriate for a family environment are prohibited.
- Service Animals are welcome. Animals who do not meet the definition of a Service Animal and/or are not in the company of a person training such animal to be a service animal, are not permitted.
- Service Animals must be harnessed, leashed or tethered, unless these devices interfere with the Service Animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal or other effective controls.
- Smoking or consuming tobacco (including e-cigarettes and vaporizers) is prohibited.
- Guests under 18 years old must be accompanied by a parent, guardian, or designated chaperone at all times. The accompanying adult must be at least 18 years old and present a valid government-issued photo ID showing date of birth.
Prohibited Items
In addition to items outlined by the Code of Conduct, the following are strictly prohibited:
- Any weapon, explosive or item that appears or could be used as a weapon.
- Any illegal item, substance or paraphernalia.
- Marijuana or marijuana paraphernalia.
- Alcohol or drinks containing alcohol.
- Outside food or beverages.
- Except bottled water (2 liters per guest maximum), small snacks, any food required for medical purposes, medically indicated nutritional supplements, or for special dietary needs, and baby food/baby formula, which is permitted.
- Glass containers or hard-sided coolers.
- Only soft-sided coolers smaller than 8.5" wide x 6" high x 6" deep are permitted.
- Bags with wheels or suitcases.
- Power driven or radio frequency-controlled devices, unless they are a mobility device.
- Skateboards, scooters or rollerblades.
- Any other items Universal personnel deem to be harmful, disruptive or inappropriate.
Clothing / Costume Policy
In addition to the items outlined by the Code of Conduct:
- Unless purchased as part of a Universal experience, face painting is permitted only if it covers no more than one-half of the face (applied vertically only). Guests may be requested to modify their makeup or remove any type of facial covering to meet the above standards.
- Clothing that Universal determines is indecent, exposes excessive portions of the skin or that Universal views as inappropriate for a family environment is prohibited.
- Service animals may not wear or be part of a costume.
- Costumes cannot exceed 28 inches wide x 80 inches high. Costumes are subject to secondary x-ray screenings.
- Some costumes may not be permitted on certain attractions for safety concerns.
- If a guest is in a costume that is not deemed permissible, the guest will be asked to change into something more appropriate or exit the park.
Universal Kids Resort Hotel
For your safety and enjoyment of Universal Kids Resort Hotel, please note the following:
Guests are not permitted to have any type of explosive, weapon, or item that can be used as a weapon or has the appearance of a weapon, or illegal items or substances within Universal Kids Resort Hotel.
Universal Kids Resort Severe Weather Policy
While an incredible vacation awaits at Universal Kids Resort, unfortunately we can't make guarantees about the weather, but your travel plans can still be stress-free. In the event that a natural disaster occurs or a state of emergency is declared for the Dallas/Frisco area or in their place of residence, within seven days of your arrival, you can contact our team in advance to reschedule or cancel your Universal Parks & Resorts Vacations package, hotel room only accommodations and Universal Kids Resort theme park tickets booked directly with Universal Kids Resort, without any cancellation or change fees imposed. If you have purchased airline tickets as part of your Universal Parks & Resorts Vacations package, you may still be subject to cancellation and change fees assessed by those airlines.
If you have purchased Universal Kids Resort products and services through third-party suppliers, travel agents or tour operators please contact them directly for information regarding their cancellation or change policies and procedures. The policy does not apply to certain special events, dining experiences or group related bookings.
We want you to feel safe and will work with you directly to best accommodate your needs. If you have additional questions or need to change or cancel your travel plans, please contact a member of our Guest Contact Center team by calling 888-331-9105.
Terms & Conditions:
- If you have purchased Universal Kids Resort products and services through third-party suppliers, travel agents or tour operators please contact them directly for information regarding their cancellation or change policies and procedures.
- Waiver of cancellation or modification fees applies to hotel accommodations and Universal Kids Resort theme park tickets when booked through Universal Kids Resort including when purchased as part of a Universal Parks & Resorts Vacations package.
- Please note that this policy does not apply to hotel reservations, whether booked as room only or as part of a vacation package, when made after a Hurricane or Tropical Storm warning has been issued or state of emergency is declared for either Frisco or your place of residence.
- Availability of same accommodations and room rates cannot be guaranteed for rescheduled vacations dates.
- If you have purchased airline tickets as part of your Universal Parks & Resorts Vacations package, you may still be subject to cancellation and change fees assessed by those airlines.
- The policy does not apply to certain group related bookings including special events. Guests with group rates must contact their respective meeting/group planner directly for cancellation policy.
- Guests calling to cancel or modify bookings must be 18 years of age or older.
- If you have purchased a Universal Parks & Resorts Vacations package via travel financing with Uplift you will not be charged interest as a result of a cancelled vacation due to a hurricane or tropical storm.
