Making Things Work For Everyone
Get the latest accessibility information for guests with hearing disabilities, vision impairments, cognitive disabilities, and those using wheelchairs, prosthetics, oxygen tanks and service animals on the following tabs.
Guides for Safety and Accessibility
To see a list of requirements and accommodations for all attractions, please see the Guide for Safety and Accessibility.
Universal Kids Resort Guide for Safety and Accessibility
Universal Kids Resort Guide for Safety and Accessibility
Parks, Attractions or Entertainment may close due to refurbishing, capacity, weather or special events; change operating hours; and otherwise change or be discontinued without notice and without liability to the owners of Universal Kids Resort.
Attraction Queue Accommodations
At Universal Kids Resort, we provide both inclusive environments and accessible experiences for our Guests using wheelchairs and other assistive devices.
Universal Kids Resort provides reasonable accommodations to Guests whose disability prevents them from waiting for extended periods in attraction queues. These accommodations are intended to provide equal access to theme park attractions and not to bypass other Guests waiting in the attraction queue.
In addition to the information provided below, Guests can learn more by contacting our Universal Kids Resort Guest Services team at (888) 331-9105.
Guests may request an attraction queue accommodation prior to arriving at Universal Kids Resort by registering for an IBCCES Individual Accessibility Card (IAC) at AccessibilityCard.org within 30 days of their visit to the park and at least 48 hours before their visit. The IAC registration consists of an online application that includes uploading necessary documentation. IBCCES does not require or ask Guests to disclose their medical or psychological diagnosis or condition. Once the Guest receives an approved IAC, a Universal Destinations & Experiences Guest Accessibility Team Member will contact the cardholder to discuss the appropriate attraction queue accommodation for the cardholder’s visit.
Guests who only need to use their mobility device do not need to apply for the IAC as our attraction queues are accessible at Universal Kids Resort.
Note: An IAC does not guarantee a Guest will receive a specific accommodation. The Universal Destinations and Experiences Guest Accessibility team will determine the appropriate queue accommodation based on the cardholder’s specific needs.
Guests who are unable to register in advance or have any other questions may contact the Universal Kids Resort Guest Services team at (888) 331-9105 or visit the Guest Services location at the theme park for additional information.
Note: Universal Kids Resort does not issue the IAC. Only IBCCES can issue the IAC.
Additional Accessibility Information
For accessibility information not related to attraction queues, please refer to the other tabs on this page, the Guide for Safety and Accessibility or contact Guest Services.
For more information, visit our Frequently Asked Questions.
Parks, Attractions or Entertainment may close due to refurbishing, capacity, weather or special events; change operating hours; and otherwise change or be discontinued without notice and without liability to the owners of Universal Kids Resort.
Guests Using Standard Wheelchairs And ECVs
Courtesy wheelchairs are available for guests who need assistance traveling from the parking areas to the rental location at the front of the park. At Universal Kids Resort, they can be found near accessible parking.
Wheelchairs are available to rent for $15 per day and signed rental contract. Regular Electric Convenience Vehicles (ECVs) are available to rent for $40 per day and Canopy ECVs are available to rent for $55 per day, both of which require a signed rental contract. Wheelchairs, ECV’s and other mobility devices must fit without being forced on lifts, ramps, and in designated wheelchair spaces.
Although our attraction queues cannot accommodate Electric Convenience Vehicles (ECVs), all attraction queues are accessible to guests using wheelchairs. There are specific boarding requirements and accommodations for those using wheelchairs at each attraction. At all attractions, if you're capable of transferring to the ride vehicle seat either by yourself or with the assistance of someone in your party, you may transfer. To see a list of requirements and accommodations for all attractions, please speak with an attendant or see the Universal Kids Resort Guide for Safety and Accessibility.
For your convenience, Universal Kids Resort's shopping and dining venues are wheelchair accessible. Also our shows have reserved “Accessible Viewing” areas marked with the International Symbol of Accessibility. Please see an attendant for assistance.
The Universal Kids Resort Hotel complies with accessibility requirements to ensure specially equipped guest rooms are available. Restaurants are wheelchair accessible, and all accessible guest room entrances include room numbers in Braille.
Guest Room Accessible Features
- Entry doors are 32" wide
- Accessible peepholes
- Closets with rods at 48" high
- Toilets with grab bars
- Bathroom choices include roll-in shower stall with adjustable shower head or combination shower/tub with adjustable shower head, tub seat and hand bar
- Closed-caption TV
- Smoke detector with light
Guests With Cognitive Disabilities
From high-speed attractions to energetic live shows to large walk-around characters, some of the entertainment offerings at Universal Kids Resort may overstimulate the senses.
A Quiet Room is available at Universal Kids Resort, located at both Family Services locations.
You will not be required to reserve the room; however, you must wait until the room is vacant to use. We encourage you to adhere to a thirty (30) minute time limit to ensure that other guests are able to access the room throughout the day.
Accessibility Resources Through IBCCES
Our organization has worked with The International Board of Credentialing and Continuing Education Standards (IBCCES) to be designated as a Certified Autism Center™ (CAC). Our staff has completed training and certification in best practices when assisting autistic and sensory-sensitive individuals. By undergoing additional autism-specific training, the goal is for our team to be better equipped to provide better service and experiences to all.
Guests With Prostheses
Any guests with prosthetic arms or hands will be required to ensure the limb is properly attached and be able to grasp the ride restraint on attractions where prosthetics are permitted. On attractions where prosthetic limbs must be removed, certain natural extremities are required to ride safely. For any questions, please ask an attraction attendant or visit Guest Services.
Attractions That Require The Securing Of All Prosthetic Limbs
You must properly secure all prosthetic limbs before riding the following attractions to prevent hazards or loss due to ride forces:
- Bello Bay Cruise
- Bello Bay Golf Cart Derby
- Hair in the Clouds
- Rhonda’s TrollsFest Express
- Jurassic World: Cretaceous Coaster
- Pteranodrop
- Mr. DNA’s Double Helix Spin
- Shrek & Fiona’s Happily Ogre After
- Swings Over Del Mar
- Bobbing Barrels
- Barnacle Bus
- Jellyfish Fields Jamboree
- Mrs. Puff’s Boating School
Guests Using Pocket-sized Medical Devices
Guests with pocket sized medical devices such as insulin pumps, epinephrine auto injectors, inhalers, or other related pocket sized medical devices may be permitted if they can be secured with a zipper, button, velcro, or snap closure. As an alternative, Guests may be allowed to use their own hip pack or similar device with the above closures. No device or equipment can interfere with the ride restraint. Please see an Attractions Attendant for further information.
Guests Using Oxygen Tanks/Devices
Oxygen concentrators or other related portable medical devices may be permitted if they can be secured and not interfere with the ride restraint. Please see an Attraction Attendant for further information.
Due to the dramatic movement of the ride vehicles and certain special effects, oxygen tanks (including compressed and liquid) are only permitted at the following attractions:
- King Trollex Techno Dance Party
- Trollstastic: Concert Countdown
- Mama Luna's Adopt a Kitty Day!
Guests With Hearing Disabilities
American Sign Language Interpreting
Interpreting services in American Sign Language may be requested at no charge for select in-park live action shows in Universal Kids Resort. Please email requests with a minimum of 14 days advance notice to UniversalKidsResortQuestions@UDX.com. You will be contacted prior to your visit to confirm arrangements.
Guests With Vision Disabilities
Show Scripts
Show scripts will be available for loan inside Universal Kids Resort for select entertainment experiences. Guests interested in reviewing show dialogue and narration may request a script from a Team Member at participating locations.
In addition, large print scripts outlining the dialogue for select in-park, live-action shows are available for loan inside Universal Kids Resort at the following locations:
- King Trollex Techno Dance Party
- Trollstastic: Concert Countdown
- Mama Luna's Adopt a Kitty Day!
White Canes
Many attractions can accommodate you if you have a white cane. Your cane may need to be collapsed on some attractions. On attractions where your cane may be lost due to ride forces and presents a potential hazard to other guests, an Attractions Attendant will store your cane for you after you’re seated. It will be available as soon as the attraction vehicle is stopped in the unload area. The following attractions will hold your white cane until you’re done with the experience:
- Bello Bay Cruise
- Rhonda’s TrollsFest Express
- Jurassic World: Cretaceous Coaster
- Pteranodrop
- Swings Over Del Mar
- Barnacle Bus
Guests With Service Animals
Trained Service Animals are welcome to Universal Kids Resort. Animals who do not meet the definition of a Service Animal will not be permitted in the park. Service Animals must be harnessed, leashed, or tethered, unless these devices interfere with the Service Animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. To help you make an informed decision about your Service Animal’s safety, each attraction has specific entry and boarding requirements, as well as portable kennels at certain attractions. Relief areas for your Service Animal are also available at select locations throughout the park. For more information, please speak with an attendant or see the Universal Kids Resort Guide for Safety and Accessibility. Kennel services are not available at Universal Kids Resort, however Universal Kids Resort Hotel is pet friendly.
